Privacy Policy

At Pathways Counselling Centre, we prioritize the privacy and confidentiality of our clients. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, in compliance with applicable privacy legislation. Your trust is important to us, and we are committed to safeguarding your personal and sensitive information.

1. Information We Collect

We may collect personal information necessary to provide counseling services, including:

• Personal identification information, such as your name, contact details, date of birth, and emergency contacts.
• Health information relevant to your care, including medical history, mental health history, and treatment details.
• Billing and payment information, such as insurance details, if applicable.
• Other relevant information that may be required to provide appropriate support and services.

2. How We Use Your Information

Your information is collected and used for the primary purpose of delivering psychotherapy services. This includes:

• Assessing and understanding your needs to provide the most effective care.
• Creating and maintaining your records and treatment plans.
• Communicating with you, including appointment reminders and follow-ups.
• Billing and payment processing.
• Internal record-keeping and quality control purposes.
• Complying with legal and regulatory obligations.

Security & Bot Protection

We use Google reCAPTCHA to prevent spam and abuse. As the website owner, we are the Data Controller for this security data (such as IP addresses), which is processed by our technical service providers and Google strictly for security purposes. This data is not used for advertising. For details, see the Google Cloud Data Processing Addendum.

3. Confidentiality and Disclosure of Information

We are committed to protecting your confidentiality. Your personal information will not be disclosed to third parties without your consent, except in specific circumstances, such as:

• Where required by law (e.g., subpoenas, court orders, or mandatory reporting of harm).
• To protect your safety or the safety of others in cases of serious or imminent risk.
• With your consent, in cases where you may need support from other healthcare providers or support agencies.

4. Storage and Protection of Your Information

Pathways Counselling Centre takes reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or misuse. This includes:

• Secure storage of physical and electronic records.
• Limiting access to authorized personnel only.
• Regular review of data protection practices to ensure ongoing security.

5. Accessing and Correcting Your Information

You have the right to request access to or correction of the personal information we hold about you. Please contact us if you would like to view or amend your records.

6. Retention of Information

We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations. Once no longer required, information is securely destroyed or anonymized.

7. Changes to Our Privacy Policy

Pathways Counselling Centre may update this Privacy Policy as needed to reflect changes in our practices, legal requirements, or other relevant factors. We encourage you to review this policy periodically.

8. Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is managed, please contact us:

Pathways Counselling Centre
Email: info@pclc.ca
Phone: 905-568-7633
Address: 101-120 Matheson Blvd. E., Mississauga, On L4Z 1X1

Last Updated: November 19, 2024